Bringing AI to the Aviation Services Industry

We power ground and cargo handlers with Al to solve service capture, billing, analytics and planning/rostering problems.

Grow revenue 5% | Reduce turnaround Resource cost 10%

Problems

What Problems We Solve

Revenue loss from outdated, paper-based operations or legacy systems

Ground handling stations lose up to 5% of station revenue from poor service capture and invoicing processes.

Lack of data analytics causing customer dissatisfaction

Ground handlers fail to use their own data to track SLA targets, negotiate profitably SGHAs and measure important KPIs.

Excel based planning and rostering driving inefficient use of resources

Excel based planning/rostering fails to account for peaks and troughs of operation. It also does not factor in real time air traffic developments.

Products

How Toruz Solves Your Operational Challenges

Service Capture

Simple mobile / tablet application for ramp and warehouse staff to input services delivered
Works on any mobile device (even legacy ones i.e. no new / expensive devices required)
Works offline
AI monitoring to create alerts when service delivered was missed on ramp sheet
Pull schedule data in automatically from airport system
Fully customizable ramp sheets supporting all languages
Give your customers real-time view on turnaround status

AI powered Invoicing/ Contract management

Invoices generated automatically using service capture and contractual data
SGHAs are uploaded to Toruz and natural language processing (AI) is used to pick-up contract prices and clauses (e.g., volume based discounts, delay charges)

Real-Time Data Analysis Without the Excel Hassle

Slice and dice your data in any way you want through customizable charts and dashboards
Create customized reports for your customers

Optimize planning and rostering with Toruz's AI

Planning: plan optimal labour force taking into account various variables (e.g., airline schedule, GSE, labor laws etc.)
Rostering: automate creation of rosters ahead of operation
Real-time: update roster in real time during day of operation as function of live air traffic
Easy integration into existing systems such as HR or training data base
Use of historical data to improve planning and rostering process

Team

Where we are from

Toruz Systems is built by industry and AI experts. Our team comes with many years of experience across industry and technology from Swissport, WFS, AirAsia, Google, Stripe and Deliveroo.

Case Study

Context: European ground handler operating in multiple stations with around 40,000 turns per year

Before Toruz

Company struggling with legacy service capture system that was not used properly by employees given cumbersome and unflexible software
Manual invoicing process leading to invoicing errors and disputes with customers
Excel based labor planning and rostering leading to inflated labor costs
Lack of analytics to compare station level performance on a monthly basis

With Toruz

Implemented Toruz suite of products within 3 months
Increased revenue by 2-4% through reduction in revenue leakage across all stations (> EUR 800k revenue p.a. as result of Toruz)
Reduced resource cost per turnaround by 7% saving the company > EUR 1 million p.a.
Increased customer satisfaction through better reporting and more invoicing transparency

Testimonials

References

"The product leverages advanced artificial intelligence to offer solutions specifically tailored to our industry's unique challenges (such as rostering, services capture and billing). From optimizing operational efficiency to enhancing decision-making processes, Toruz provides powerful tools that can significantly benefit any organization in the ground handling industry. The team at Toruz consists of highly skilled professionals with deep expertise in both artificial intelligence and the ground handling industry. Their dedication to continuous improvement and customer satisfaction is evident in their work, positioning them as true leaders in this space"

CEO of French ground handler

"Toruz platform's advanced Al-driven technology has enabled us to monitor our operations in real time, improve customer satisfaction through better customer reporting and less invoicing errors.We see Toruz as the industry leader for artificial intelligence and digitization in the ground handling sector".

Managing Director, European Ground Handler